You will receive an Order Acknowledgement email to confirm your order details once you have placed an order successfully.
Follow up emails will be sent to you while we are processing your order, as well as when your product is ready for collection or has been shipped out accordingly.
Longer lead time is needed for backorder.
All orders via https://wearepolaris.sg/ comes with the option for local delivery.
Orders made for ready stock between Monday – Friday (excluding Public Holidays) will be dispatched and collected by our courier and scheduled to be delivered within 2 – 3 working days after payment cleared, depending on availability of delivery slots. Goods will take around 3 – 7 working days from date of processing to reach you (excluding Saturday, Sundays and Public Holidays). We will not be liable to you for failure to deliver due to causes beyond our control. We may use a third party delivery contractor to make deliveries.
Delivery is only available within Singapore except for locations such as Jurong Island, Military Camps / Bases, Singapore Changi Airport, Tuas, Fishery Ports, Sentosa Island and etc. Delivery will be at the address in Singapore you have stated in your order.
There will be a delivery charge of $10 for purchases of less than $150.
There will be a $10 charge for rescheduling of delivery due to no one being at home at the date and time of delivery (an email will be sent to confirm delivery date) to receive the goods.
Please note that National Updates to the Phase 2 safety measures may affect the estimated delivery time.
Collect at store
You may select option for store collection, in order for you to browse on our accessories which are not included in our website.
Your order will be prepared for collection at our Parkway Retail Store within 3-5 working days (excluding Weekends and Public Holidays). An email notification will be sent to your email address that you provided when checkout once your order is ready for collection.
Items purchased online may not be in stock even after order confirmation. If we are unable to fulfil your order, we will contact you to offer an alternative product.